Good Morning. We appreciate your feedback and apologize for your recent experience.  We did recently make changes to the Green Tea & Cucumber wipes formula and scent to help make the wipe more gentle for baby.  We will definitely forward your feedback and if you have any more questions, don't hesitate to call us at 888-301-0332

Hi Ash, thank you for your recent feedback and loyalty to Member's Mark over the years.  Recently we have undergone a formula change to a gentler natural wipe by using botanicals like green tea, cucumber and other natural fruit extract, while removing synthetic fragrances and ingredients, such as phenoxyethanol, which may be why you noticed a slightly different smell. However product quality and your loyalty is very important to us, please give us a call at 1-888-301-0332 as we would like to gather more information about your experience.

Good Morning. Thank you for your feedback Ana. We aim to delight our members and promise to refund or replace any item you find unsatisfactory. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Good Morning, Hello and thank you for reaching out to provide feedback regarding your recent experience using our baby wipes. We're so sorry to hear that your experience was negative, and would love to discuss your concerns in detail. We take this and all feedback very seriously, and treat every Member interaction that is anything short of excellent as an opportunity to improve. Please reach out at 888-301-0332 - we look forward to hearing from you!

Thank you for your feedback, your satisfaction is important to us.  Recently we have undergone a formula change to a gentler natural wipe by using botanicals like green tea, cucumber and other natural fruit extract, while removing synthetic fragrances and ingredients, such as phenoxyethanol, which may be why you noticed a slightly different smell. With this change we thoroughly tested our new wipe to ensure it meets your quality standards. However product quality is very important to us, so please give us a call at 1-888-301-0332 as we would like to gather more information about your family's experience.

Good Afternoon Tiffany. Thank you for your feedback, your satisfaction is important to us.  Recently we have undergone a formula change to a gentler natural wipe by using botanicals like green tea, cucumber and other natural fruit extract, while removing synthetic fragrances and ingredients, such as phenoxyethanol, which may be why you noticed a slightly different smell. With this change we thoroughly tested our new wipe to ensure it meets your quality standards. However product quality is very important to us, please give us a call at 1-888-301-0332 as we would like to gather more information about your experience.

Good Morning Nikki! We apologize for your disappointment with the Scented wipes and appreciate your feedback. We are working diligently to bring back the MM Fragrance Free Wipes. (We love them – and are happy you do too!) We are working through some supply issues and it may take at least three or four months before we are able to get these back in clubs. Please know we are working hard to get them available to you as soon as possible. Thank you again!

Good Morning Ken. Thank you for your feedback and our apologies for this experience. If you have a moment, please call us at 888-301-0332 so we can learn more and help. In addition, we are excited to let you know that the MM Fragrance Free Wipes are back in stock, https://www.samsclub.com/p/mm-fragrance-free-1152-count/prod24151260?xid=plp_product_1_12. Thank you for your patience.

Good Morning! We appreciate your feedback and apologize for this recent experience. If you have time, please call us at 888-301-0332 so that we may understand better your disappointment and obtain important product information to pass along.

Good Afternoon Shookers- Our sincere apologies for your experience while using the wipes. We recently moved to an improved formula without phenoxyethanol or synthetic fragrances, to provide a more natural, gentle wipe. We value your feedback and would like to speak with you in more detail regarding this experience. If you can please give us a call at 888-301-0332 we would like to hear more and help - we look forward to hearing from you!