Thank you for your purchase of the Members Mark 24-piece Glass Food Storage Set by Glasslock. Latching the lids do require a little extra effort when first used, however it will get easier to latch with use. A couple of tips that will allow the lids to latch a little easier is to apply pressure to the gasket with your fingers, pushing the gasket into the slot on the lid. Also when latching the lid to the glass vessel, once the lid is properly aligned, press down while applying pressure to opposite sides while latching at the same time.

Dear Steph, thank you for your purchase of the Members Mark 24-piece Glass Food Storage Set by Glasslock. We are sorry to hear about the broken vessel. Unfortunately, with glass, if dropped on any surface, it can break. Especially any harder surface like granite or marble. One hundred percent customer satisfaction is our goal. Please email the broken vessel size and your ship to address to glasslockcs@outlook.com. We in turn will mail a replacement vessel to you. Thank you.

Dear Shopper41, thank you for your purchase of the Members Mark 24-piece Glass Food Storage Set. We are sorry to hear about the damaged lid. Please email glasslockcs@outlook.com with your ship to address and lid size needing replaced. We in turn will mail the replacement lid to you.