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Sams Club
Sams Club
Customer reviews for Member's Mark Hotel Premier Luxury Bath Towel for
Member's Mark Hotel Premier Luxury Bath Towel
4.8 out of 5 stars
stars6,189 ratings2,298 reviews
  1. 5 stars87% (5,354)
  2. 4 stars8% (482)
  3. 3 stars3% (165)
  4. 2 stars1% (61)
  5. 1 star2% (127)

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Showing 521-530 of 2,298 reviews
Oct 1, 2022
ShandaC
1 out of 5 stars review

They Shed Badly

I washed them and they left lint inside my washer, dryer and all over the floor. It’s a mess. I keep finding more even though I’ve vacuumed a million times. Too bad, they’re thick and soft but they look terrible after washing. I’ll be returning them immediately!

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Jan 8, 2018
J A
1 out of 5 stars review

Absolutely terrible towels!!

I purchased 4 towels (2 bath and 2 hand) in the blue Peacock color a few days ago. I laundered the towels before use, and after using the bath towel the first time, blue lint was everywhere.... on my skin, in my hair, on the sink, in the tub and on the bathroom floor. It was necessary for me to get back in the shower to wash off the abundance of lint that was all over me! So I laundered them again... now globs of blue lint are all over in my washer, dryer and on the towels. There are even places on these NEW towels that are unravelling at the seams. Putting them through another wash cycle made the lint problem worse. I contacted Sams Club customer service at the 888 number, and their help and remedy to me was, "return the towels to your local club." Gee, thanks for the help! Now I have a big mess to clean up because inferior quality towels were sold to me... I'm very disappointed with Sams Club over this situation!

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Feb 5, 2025
Connie
1 out of 5 stars review

Verified Purchase

But the towels, they are great

I purchased some towels then they went on sale and when I went to get a refund for them, they gave me a hassle and I shopped at every Saturday and I spent a lot of money there. That’s why they got a one because they don’t have good customer service skills.

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Jul 18, 2020
Ashley
1 out of 5 stars review

TERRIBLE

I do not know why they have so many positive reviews besides they are false or paid for reviews. We bought these towels to replace our old towels and they are the worse towels we have purchased. So much that the two sets I’ve passed down to our kids (and dog) are IN MUCH BETTER SHAPE (5-10 years old mind you) than these towels that we’ve had for a year. After having them even a month we started with them having holes and fraying. I only watch these towels by themselves and have no other issues with anything in the washer. WORST TOWELS WE HAVE EVER PURCHASED. I’d attach a picture but it doesn’t let. Horrible quality Sams Club!

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Oct 6, 2023
jk26
1 out of 5 stars review

Do not buy.

i bought these towels about 2 months ago and they suck. they do not absorb basically any water and they leave fluff and fuzz all over you. I have not washed them in fabric softener so that is not the problem. they also have a lot of pulls in them already, which is very disappointing. I bought towels from BJs years and years ago and they have been fantastic, i thought these would basically be the same thing but they are far from it.

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reply from Member's Mark Team

We are sorry to hear about your experience with the towels, JK. Please know you can exchange or return them for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. You can also contact Member Support at (888) 301-0332 and they can assist you with obtaining a replacement.

Sep 18, 2022
MommyQ
5 out of 5 stars review

Thick, Large, Absorbent Towels that don't Shed

I found out about these bath towels at an AirBnB stay recently, where they had them in the White color. Since I liked them a lot, I bought some in the Acorn color when I got home. I like that these towels are very large, at 30" x 58", very thick, and absorbent. And they don't shed.

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Nov 22, 2025
CC
1 out of 5 stars review

Won’t buy again

I had high hopes when I heard these were good. After 1 wash had 2 snags, after 2nd wash had about 20 snags that made the towel look like it was a ratty one from my childhood days. I washed it with my other towels and they have 0 snags. Even with the low price I wouldn’t buy these again.

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Nov 21, 2025
MARK
1 out of 5 stars review

Very disappointed

I've bought all my towels from Sam's for 20 to 25 years and always loved the larger size, feel and function. These are not absorbent at all. They feel more like microfiber than cotton. They also changed their sheets. Time to find a better source for both.

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Mar 21, 2021
Suzy
1 out of 5 stars review

disappointed

We bought about 6 of these 6 months ago. They are not holding up. They’re coming unbound on the edges and unraveling. We bought them based on the reviews but they’re just not holding up. They are huge and fluffy but the quality is lacking. I want to love them but can’t.

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Oct 17, 2020
Myron
1 out of 5 stars review

Won't stop shedding

I bought a set of these for everyday use. I washed them before using and got a lint catcher full of fuzz. Didn't think anything about it until I went to dry off and found myself and the tub covered in fuzz. Three more washings and they are still shedding. It sticks to the skin like glue! Definitely going back.

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