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Customer reviews for Member's Mark Hotel Premier Luxury Bath Towel for
Member's Mark Hotel Premier Luxury Bath Towel
4.8 out of 5 stars
stars
6,646 ratings2,425 reviews
  1. 5 stars86% (5,729)
  2. 4 stars8% (532)
  3. 3 stars3% (179)
  4. 2 stars1% (68)
  5. 1 star2% (138)

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Showing 141-150 of 2,425 reviews
Jan 8, 2018
Reviewer name: J A
1 out of 5 stars
1 out of 5 stars review

Absolutely terrible towels!!

I purchased 4 towels (2 bath and 2 hand) in the blue Peacock color a few days ago. I laundered the towels before use, and after using the bath towel the first time, blue lint was everywhere.... on my skin, in my hair, on the sink, in the tub and on the bathroom floor. It was necessary for me to get back in the shower to wash off the abundance of lint that was all over me! So I laundered them again... now globs of blue lint are all over in my washer, dryer and on the towels. There are even places on these NEW towels that are unravelling at the seams. Putting them through another wash cycle made the lint problem worse. I contacted Sams Club customer service at the 888 number, and their help and remedy to me was, "return the towels to your local club." Gee, thanks for the help! Now I have a big mess to clean up because inferior quality towels were sold to me... I'm very disappointed with Sams Club over this situation!

Helpful?7316U03O1B427874218730
Aug 14, 2020
Reviewer name: Ja
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Ok !

I have gotten the towels which last for a while but the wash rags and the hand towels start to change colors with in 2 r 3 weeks of use . And the hand towels don’t dry your hands as well . They r more reasonably priced and they r better than most . That is y I continue to buy them .

Helpful?7316U03O1B427874218730
May 2, 2026
Reviewer name: anonymous
2 out of 5 stars
2 out of 5 stars review

Way too fluffy and linty

Needed to replace my towels and bought these again since I liked them so much. Unfortunately, they changed. They’re too fluffy and don’t absorb well at all. And even after several washes, the lint is so bad that I have to empty the lint tray 2-3 times while they’re in the dryer. The only good thing about these towels is that they’re a good, large size. Hence the second star. But if I hadn’t already given away my old towels, I would return these.

Helpful?7316U03O1B427874218730
Nov 6, 2017
Reviewer name: Lily
2 out of 5 stars
2 out of 5 stars review

Soft, nice, but threads fall out

I bought these in store in the light blue color. The color description isn't true, it's not light blue, it has a greenish cast. Would be better described as seafoam or spa. The towels are nice sized and the fabric is plush. However, at first wash, the threads start falling out or coming loose. I've never seen this happen before except on a cheap $1 towel from the dollar store.

Helpful?7316U03O1B427874218730
Feb 26, 2023
Reviewer name: SavyinSavannah
1 out of 5 stars
1 out of 5 stars review

Terrible mess at first wash...

These towels made a mess of my laundry. The loose fibers were everywhere. Almost as if the tow els were disintegrating. Had to re-wash my other towels a couple of times to get off the debris left by these towels. I don't even know how they are still in one piece with as much fiber as they shed. Awful. Returning ASAP.

Helpful?7316U03O1B427874218730
Oct 6, 2023
Reviewer name: jk26
1 out of 5 stars
1 out of 5 stars review

Do not buy.

i bought these towels about 2 months ago and they suck. they do not absorb basically any water and they leave fluff and fuzz all over you. I have not washed them in fabric softener so that is not the problem. they also have a lot of pulls in them already, which is very disappointing. I bought towels from BJs years and years ago and they have been fantastic, i thought these would basically be the same thing but they are far from it.

Helpful?7316U03O1B427874218730
reply from Member's Mark Team

We are sorry to hear about your experience with the towels, JK. Please know you can exchange or return them for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. You can also contact Member Support at (888) 301-0332 and they can assist you with obtaining a replacement.

Jul 9, 2018
Reviewer name: Linda
1 out of 5 stars
1 out of 5 stars review

Nice Towel, but......

I bought these towels online as a gift, she loved the towels, but on the first wash the middle of the towel had strings of pulled material all over it. I will be returning them and getting something else for her. It was truly embarrassing when she showed me, when these towels were supposed to be a "luxury" towel.

Helpful?7316U03O1B427874218730
Feb 24, 2021
Reviewer name: Kimberley
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love these towels.

I have purchased numberous towels in my lifetime. Some are soft but fall apart or leaves fluff in the wash. Some are thick but doesn’t dry you. Some absorb and soft but too small. That is not this towel. This is my new “go to” towel. Please don’t discontinue. I’m going today to buy more. ❤️

Helpful?7316U03O1B427874218730
Sep 26, 2019
Reviewer name: Simplylogan
1 out of 5 stars
1 out of 5 stars review

Something has changed

I have been using these towels for years. I was needing some more and was excited to get one of the new fall colors. These are not the same as they used to be. They are very soft, but that soft cheap towel that will not absorb anything. I do not use fabric softener ever. These leave you feeling damp. This brand was never like this before. Even my husband, who does not complain about much, said I needed to run these through the washer on hot a few times so maybe they will work. Thinking maybe they are coated with something maybe we can get off. I purchased 4 compete sets. These were my go to towels. I need to check and see what the other colors feels like. Maybe it something to do with these new ones and the original color are still good. Maybe with luck my store will have some older ones that are still of good quality. These are still nice large towels. They just do not dry you completely, leaving that wet feeling after drying off. What ever they have done, I hope they fix it.

Helpful?7316U03O1B427874218730
Jan 24, 2021
Reviewer name: Bubba
1 out of 5 stars
1 out of 5 stars review

Awful Quality

Over the past year I have bought 8 of them.. only 2 people in the house and every single one has frayed and have big holes in the middle. Ive bought this towel for years and just in the past year have had this issue. EVERY SINGLE ONE from this year a big hole in the center.

Helpful?7316U03O1B427874218730