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Sams Club
Customer reviews for Member's Mark Total Protection Unisex Briefs, Choose Size for
Member's Mark Total Protection Unisex Briefs, Choose Size
4.3 out of 5 stars
stars1,215 ratings446 reviews
  1. 5 stars70% (848)
  2. 4 stars12% (143)
  3. 3 stars5% (60)
  4. 2 stars4% (46)
  5. 1 star10% (118)

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Showing 221-230 of 446 reviews
Oct 22, 2017
ActiveGal
1 out of 5 stars review

So Unhappy!

My husband and I care for our special needs son at home. We have been purchasing briefs from Sam's for years. I am so disappointed with this new brief to the point of tears. First, they don't fit well. The mediums, which we have always purchased before, are too small now. My son is very uncomfortable in them. The large briefs swallow him, and even though I folded, tucked, and rolled them it was no use. Everything leaked out. The cut is wrong and neither of them fit him well. Secondly, the side piece design is unnecessarily difficult, especially for people with painful joints in the hands. It takes forever just to unwrap them and I get discouraged at the extra time it adds to my day. Thirdly, they seem to be absorbent, but they leak leaving messes everywhere. Needless to say, my workload has increased. On a happier note, I thank the person who responded to other reviewers to let them know that the old brief was still available. I just ordered 5 packs.Sure hope they stick around for awhile.

Helpful?3MUDBLDUYXXG7874218536
Mar 14, 2023
Bethalou
1 out of 5 stars review

Won’t stay closed

I bought these for my bed bound mother, who is at most 100 lbs soaking wet with a 36 inch waist and the Velcro will barely reach and doesn’t stick very well. Rest of the diaper is great, she even said it was very cushioned. Price was great but they just didn’t work out.

Helpful?3MUDBLDUYXXG7874218536
reply from Consumer Relations

Good Morning Bethalou. We are sorry to hear about your experience with sizing as we want our Briefs to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jul 4, 2020
Pilot82
1 out of 5 stars review

Briefs for men and women

I am so saddened to have received very poor quality of Briefs for men and women. These briefs are so flimsy and do not fit my husband who is in a wheelchair and wears briefs and has been since March 2019. I was using the Adjustable Brief with 48 to a case and suddenly you send me these and if I had more to use of the former ones I would send them back, but they did not come in a regular box only the shipping box and that has never happened before. I am so disgusted I have been using the ones I mentioned above on line and in the store for over a year. Please tell me you are going to stock them again. I took some back to the Big Bend address and they refused to take them back because they were not in the original box and these never came in the original box. I had two probems with this order, one I ordered fabrick softener, and the bottle leaked out a ton of the softener all over the box it was shipped in and I tried to send a picture of the plastic bag with a lot of softener in it but, no one responded to any of the email addresses I sent it too. Its convenient for me to order on line since my husband had the stroke and its not easy for me to shop much.

Helpful?3MUDBLDUYXXG7874218536
reply from Consumer Relations

Good Afternoon and thank you for your feedback. Please call us at 888-301-0332 so that we may speak with you directly regarding this issue and help. Thank you

Dec 15, 2025
Celena
5 out of 5 stars review

Great for elderly incontinence

My in-home caregivers thanked me for switching to this brand, commenting on how much more secure these were at capturing wetness than other brands.

Helpful?3MUDBLDUYXXG7874218536
Apr 9, 2023
Katie
1 out of 5 stars review

Changed....again

For some reason they have once again changed these diapers. The velcro does not stick and half of the diapers had ripped chassis. Such a waste.

Helpful?3MUDBLDUYXXG7874218536
reply from Consumer Relations

Good Afternoon Katie, We apologize for these issue as the tabs should not be performing as you describe, so, if you have a moment, we'd like to speak with you in more detail over the phone so we can do our best to help! If you still have any remaining diapers, please keep them so we can obtain important lot code information and retrieve any samples you may have for review. Our number is 888-301-0332

Sep 18, 2021
Leela
2 out of 5 stars review

Size

Used to buy men’s s-M diapers now changed the size it is too small plus you can’t get it online or in store this is very annoying

Helpful?3MUDBLDUYXXG7874218536
reply from Supplier Response

Good Evening Leela! We offer the Brief product which has the fasteners in unisex sizes and the Underwear product which is a pull up in Gender specific in S/M and L/XL. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist until you find the best size.

Aug 12, 2025
Texie
3 out of 5 stars review

Medium is small not medium

Ok. The Medium size is incorrectly measured. It barely fits a size 48 waist. If you could add 2.5 inches to the adjustable tab that would be wonderful.

Helpful?3MUDBLDUYXXG7874218536
reply from Consumer Relations

Thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Nov 7, 2023
Lisa
4 out of 5 stars review

Bring them back to stores

Great diapers at a reasonable price, but seriously why aren't these in store? Paying $10 for shipping is ridiculous when you can get the walmart version shipped for free!

Helpful?3MUDBLDUYXXG7874218536
Apr 21, 2021
Mary
3 out of 5 stars review

Disappointed

We have been buying this diapers for a very long time, and every time they change, has been for a better quality, except this new ones, the tape doesn’t work at all. Hope something will be done about it.

Helpful?3MUDBLDUYXXG7874218536
reply from Supplier Response

Good Morning Mary . We're so sorry to hear about the fasteners not holding. Sometimes rubbing the fasteners in a circular motion will engage the tiny hooks on the fastener into the loops on the front of the brief. We take this and all feedback very seriously, and treat every Member interaction that is anything short of excellent as an opportunity to improve. Please reach out at 888-301-0332 so that we may obtain more information regarding the brief product. - we look forward to hearing from you!

Feb 26, 2023
Anne
1 out of 5 stars review

Aweful!!!

These are horrible. Maybe I just don't know how to put them on a person. but they are difficult to fasten, still flimsy and don't hold up well. Feel like pulll ups are easier to put on a person laying in bed than this product. Never again

Helpful?3MUDBLDUYXXG7874218536
reply from Consumer Relations

Thanks for your review Anne. We're disappointed to hear that you were not satisfied with your purchase and would like to try to help. It looks like you purchased our Brief Product with Fasteners. Perhaps our Members Mark Protective Underwear pull up product would be a better fit. Don't hesitate to call us at 888-301-0332 so we can help.