Hi Ingrid,We are sorry to hear about your experience with the Member's Mark ClearLAX Polyethylene Glycol 3350 Powder (17.9 oz., 3 pk.). We take customer service concerns very seriously and are committed to providing our customers with high quality products. We strongly encourage you to contact our Call Center Team at 1-800-864-9719 or via email by going to www.perrigo.com/contact-us and reference case number 1763470. We look forward to addressing your concerns and hearing from you!