Thank you for taking the time to get in touch with us about the Olay Regenerist Micro-Sculpting Cream, and I do apologize that you are having this pilling issue with the cream. What you've described is not something we would expect. There are different factors that can contribute to what’s known as “pilling” -- moisturizer balling up on the surface your your skin -- or flaking when using a moisturizer. Here are some tips to help prevent this from happening: be sure to apply your moisturizer to clean, dry skin; pilling/flaking can be caused by using too much moisturizer or by rubbing it in too hard. Try using a little less product, and a lighter touch; If you’re using a cream, it might be too much moisture. Try switching to a lotion or serum for the daytime, and use your cream at night. I'll be sure to share your comments on this with our Quality Assurance Department and the rest of our OIay Team.