Thank you for taking the time to reach out. We&#39;re very sorry that this serum broke out your face. We understand how upsetting something like this can be. Because we want to ensure your comments get the attention they deserve, we’d like to collect some additional information. I have made a case for you about this issue 19130973. I&#39;m also sharing the details you provide with both my Safety Team and the rest of my team. <br /><br />Please know, safety is our top priority and all our products are thoroughly evaluated to be safe when used as directed. We recommend discontinuing use of the product if you have not already done so. We may re-contact you to request further information. Also, please keep the product for 2-3 weeks in the event we may need to retrieve it.