We&#39;re very sorry you were disappointed with your Olay purchase. We appreciate your letting us know and I will share your comments the rest of our Olay Team.<br />In general, we recommend cleansing and moisturizing morning and night for best results. We conduct a lot of research with consumers just like you. Our research shows that your skin should feel noticeably different within the first week of using our product, and you should begin to see an improvement in your skin after about 2 weeks of use. If you&#39;re using one of our anti-aging products, you should see a visible reduction in fine lines, wrinkles and skin discoloration within 28 days of use. If you stop using a product, your skin will likely return to its previous condition.