We appreciate you for reaching out about our Olay Complete Daily Moisturizer for Sensitive Skin with SPF 15. What you've shared with us has been greatly unexpected and we'd like to express our deepest of apologies. Counterfeiting is illegal and Olay is fully committed to protecting the consumer from counterfeit products by working closely with legitimate retailers to ensure only genuine products can be purchased by our consumers. We’re developing new technologies to make it more difficult to counterfeit Olay products. Private investigations are being used to identify offenders and they’re being prosecuted to the fullest extent of the law. Olay also proactively works with businesses, trade associations and government groups on anti-counterfeit programs globally. Our consumers can be our "eyes and ears" to counterfeit products. While we have methods to track counterfeiting, our consumers play an important role! To ensure that you're receiving genuine products, purchase from retailers and stores that you know. If you like to shop online, use only those online retailers that you trust. Knowing what your favorite product and its packaging looks like as well as its consistency and smell also helps. Always demand a receipt and if one isn't offered, don't purchase the product. Lastly, if the deal looks too good to be true, then it probably is. Since we don't make counterfeit products, we can't guarantee their safety. If you are ever in doubt, we suggest you stop using the product. We're glad you brought this to our attention and would like to learn more. Please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.

Thank you for reaching out about our Olay Complete Daily Facial Moisturizer for Sensitive skin with SPF 15. While we are glad you did not experience a flare up, it is truly disappointing that your skin became oily, broke out, and that your pores were also enlarged. That's definitely not the kind of experience we want for any of our consumers and we understand how upsetting this may have been for you. Please know that we are addressing this with our Health and Safety team and the rest of our Olay team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. Still, we understand that some consumers may have their own personal sensitivities to specific ingredients or formulations. If you have not already done so, we do ask that you discontinue from using the product. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.