Thank you for taking the time to reach out. I am sorry that your moisturizer appears to have already been used. That is disappointing to hear please know Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and I have made a case for you about this 18470821, so I can share your experience with our Quality Assurance Team. I would also reach out to your local store so they ca correct this immediately.

Our team always wants you to get the best from our products, Lisa, and this isn't something we expect to hear. Your safety is always our highest priority, which is why all our products are thoroughly tested for safety before they're sent out. We'd like to see how we can help out with this, please give us a call at (800) 285-5170 when you have a moment!