Thank you for taking the time to share your experience with our Olay Complete Lotion Moisturizer With SPF 15 for Sensitive Skin. We’re truly sorry to hear that you’ve experienced a film on your skin, and we’d love to help resolve this issue. A white film can often result from using too much product or a formula that may be too rich for your skin type. To address this, we recommend trying a smaller amount of the lotion to see if that helps. If the issue continues, you might want to consider switching to a lighter option, like a serum. We’re eager to hear more about your experience and assist you further. When you have a moment, please feel free to give us a call at (800) 285-5170 or reach out via the Contact Us page on our website.

We appreciate you for sharing this information about our Olay Complete Daily Moisturizer with SPF 15. We're so sorry that your face became really red and hot after using the product. We can understand how frustrating something like this could be. We want to make sure your comments get the attention they deserve so we'd like to collect some additional information. Be assured that the details you provide will be shared with both our Safety Team and the rest of our Olay Team. Safety is our top priority and all of our products are thoroughly evaluated to be safe when used as directed. If you haven't already, we recommend that you discontinue the use of the product, but keep it on hand in the event we may need to retrieve it. We'd appreciate it if you would please contact us so that we can further assist you. Please call us at (800) 285-5170 or email us through our Contact Us Page.