Thank you for getting in touch with Olay regarding your Complete Daily Moisturizer for Sensitive Skin SPF 15. We genuinely apologize for any issues you've encountered with the product being a bit runny, and we’re here to assist you. Please know that all our products undergo rigorous quality checks to ensure they arrive at your doorstep in perfect condition. What you've experienced isn't typical, and we’ll be passing your feedback along to our Quality Assurance Team and the rest of the Olay staff. It’s also important to mention that product consistency can be affected if it has been exposed to extreme temperatures—either hot or cold—or if it’s been used beyond its recommended shelf life. To avoid these issues, kindly store your moisturizer in a cool, dry place. We’d love to hear more about your situation and help you out further. Whenever you have a moment, please reach out to us at (800) 285-5170 or drop us an email through the Contact Us page on our website.

Thanks for taking the time to leave a review on our product! We know how busy life can get, so it means a lot that you took time to let us know how you feel. Your reaction is just what we hoped for, and we can’t wait to share your review with the rest of our team!