Thank you for taking the time to share your experience with our Olay Complete Lotion Moisturizer With SPF 15 for Sensitive Skin. We’re truly sorry to hear that you’ve experienced a film on your skin, and we’d love to help resolve this issue. A white film can often result from using too much product or a formula that may be too rich for your skin type. To address this, we recommend trying a smaller amount of the lotion to see if that helps. If the issue continues, you might want to consider switching to a lighter option, like a serum. We’re eager to hear more about your experience and assist you further. When you have a moment, please feel free to give us a call at (800) 285-5170 or reach out via the Contact Us page on our website.