Thank you for sharing your thoughts on our Olay Complete Daily Moisturizer for Sensitive Skin SPF 15. To hear that it seemed to be a bit too runny is disheartening, and we would like to apologize for the disappointment. Please know that all of our products go through many quality checks to ensure that they reach you in the best condition. What you are describing is not usual, and we will be sharing your report with our Quality Assurance Team along with the rest of the Olay Team. The consistency of the product can change if it is exposed to extreme temperatures. To prevent this, we recommend storing the product in a cool, dry place. We would love to connect with you to learn more about what happened. Please give us a call at (800) 285-5170 or send us an email through the Contact Us page on our website.

Thank you for your feedback on Olay Complete Daily Moisturizer for Sensitive Skin, SPF 15. We are sorry to hear of your experience. Your report is unexpected. Rest assured we are sharing your report with our Health & Safety Team as well as the rest of our Olay Team. We want you to know all of our products are thoroughly evaluated to be safe and effective when used as directed. However, we do recognize some consumers may have personal sensitivities which make them unable to tolerate a particular ingredient or formulation. If you haven’t already, we recommend that you discontinue using the product. Our team would like to learn more about your experience. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page.