Hi Andrew, Thank you for taking the time to reach out. We understand it can be frustrating that your OneBlade stopped working, especially after such a short amount of time. There are a few things you can check to see why your shaver stopped working: - your OneBlade is plugged in - your OneBlade is not fully charged - the blade is blocked or damaged - travel lock is activated If this didn't solve the issue or if you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care

Hi Sir, Thank you for taking the time to bring this to our attention. We're sorry to hear about the inconvenience you are currently experiencing. We would like to check what can be done to help you out here. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!

Hi Ray, Thank you for sharing your feedback with us. We recommend that you clean your hair before trimming or shaving sensitive areas. The sensitive skin guard allows for a close shave while protecting your skin from nicks and cuts. When shaving intimate and sensitive areas like the armpits, always use a sensitive skin guard. The OneBlade Pro comes with a precision trimming comb that allows you to cut your hair to different lengths. To become acquainted with the various settings, start with the longest setting and gradually decrease it until you find your preferred length. We hope this makes your experience better. If not, please reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Hope to speak to you soon! Best regards, Philips Consumer Care