Thank you from Snuggle! It is great fabric softener. Have you tried our fragrances? You can layer your favorite scent on your laundry!

The fabric softener should have smooth, even consistency throughout. Performance should not be affected and the product is completely safe and effective to use. We recommend shaking the container vigorously to redistribute contents evenly. It is possible the package was subjected to extreme temperatures during distribution or storage causing the texture you describe. We take pride in our product and would like to have an opportunity to correct this for you. Please send us an e-mail at ecommerce_CIC@henkel.com so we can provide personal assistance.

We are not sure if the 1 Star review was intentional. If so, we're sorry to hear that you are unhappy with our product. We take pride in our product and would like to have an opportunity to correct this for you.  Please send us an e-mail at  dial.consumeraffairs@henkel.com  so we can provide personal assistance.