Hello Rhonda, thanks for reaching out. We’re very sorry to hear about your experience and it’s our goal to make sure every customer receives the best possible product. We’d love to make this up to you! So we can appropriately address your concern, we need to learn a little bit more about your experience. Please contact us toll free at 1-800-6-ATKINS (1-800-628-5467). Our associates are available Monday-Friday, 9am-7pm EST.<br /><br />We look forward to hearing from you!