Couldn't sleep on this. It made our bed horribly uncomfortable and extremely warm. The box claims "sleep better tonight" and "all night cool and dry" but this product didn't live up to either of those claims. Tried to return to Sam's Club and they wouldn't take it back even though there is nothing clearly posted in store or on the receipt that there are no returns allowed. A huge waste of money on a product that I would give negative star ratings if I could.

We have this topper on 2 beds in our house already & love them…Both were purchased in store & are fine. We just purchased one online & had it shipped to our house for a gift to give my daughter. It arrived today & looks like it’s a return just thrown in a cardboard box, not the normal serta blue box you get if you were to purchase in store. Buyer beware! I would not gift something that is packaged the way this was. So disappointed….I will be returning.

We have had this exact mattress pad for our King bed for at least 5 years, and it's wonderful! So, I ordered one for our nephew who's off to college. After we got the outer sleeve washed and ready to put on the foam part, we discovered that the foam was very discolored - it didn't smell but it was very dark yellow along the edges. YUCK! Sam's customer service told me I had to reach out to Serta; however, when I objected and reminded them that this is not a mattress, they gave me a return authorization and are sending me a label. Question is...how in the world do I get this thing back in the box? And now I have to start at square one to find another mattress topper QUICK!!

I am not normally one to write reviews… but I could not wait to write this one. I have a 4 inch memory foam topper on top of my California king bed and needed a topper for another bed in the house so I broke down and purchased this one even though it was more money. OMG!!!! The pillow top makes all the difference in the world. This topper is amazing. So amazing that I am throwing out the 4” memory foam topper I have on my Cal King bed and buying this. Best night sleep ever. I want to sleep in this bed every night which does not make my hubby happy. So I will buy another for our bed. Worth every penny

Arrived today from FedEx, took out of package and had HUGE stains all over it. After over an hour on the phone with "customer service", maybe someone is coming to pick it up? Was so excited to try it - with those stains, absolutely NOT. And "customer service" was laughable....

Very comfortable!

So to start off I never write reviews, But do read them when making a purchase. I read all the reviews on this product and thought to myself man "man there are way more good reviews than negative this could be just what I'm looking for". In hind sight I should of paid more attention to the less than stellar reviews. When I got home and opened the topper everything was fin. the topper fit the bed well and didn't have an odor like some of the reviews said. Everything seemed good. The first night sleeping on the topper was interesting it kept rolling up on the edges and seemed to move all over the bed. I figured it just needed to break in. After a few days I was still having the same problem with the topper moving around while I slept. So I went to the local craft store and got some big safety pins. My thought was I could use the safety pins to tighten my fitted sheet to the mattress. (I have a king bed) I placed the topper where it needed to be on the bed installed the fitted sheet and pinned it to the mattress on all four corners as well as in the middle of the sheet so that it was as tight as I could get it to fit around the topper to hold it into place. To my disbelief even that didn't work. The topper still moved around and bunched up at the bottom of the bed. I have now had the topper for almost two months It still moves around like crazy. It was very comfortable for about the first month. Since then it has went down hill. It is though the area of the topper that sleep on has already broken down and is not providing the support it had only a month ago. Needless to say after almost two months I am back to sleeping on my mattress with no topper. The mattress that the topper was placed on is a little over a year old. I decided to buy this topper because I like a bed that is a little softer than my wife. After reading the reviews I thought that it would provide us with a happy medium. Myself the comfort of a memory foam topper and it would still allow my wife to have the support she likes. I was wrong after spending almost $200.00 on the topper two months later we are still in the same boat we were in before. Hope my review helps you out.

Bought this is the Twin XL size. When it arrived, it all appeared very generic. I bought this item in store in K and Q. Those were labeled with Serta with color pics, etc. This had no Serta label except for a matrix-printed white paper enclosed. The ad states it is four inches. After 48 hours expansion, it is barely 2 inches. I would assume this was a knock-off, or a return from which buyer substituting a different (inferior) item than they purchased. There are reviews here stating it was 3 inches but buyers seemed ok with that. I would expect four, as listed. Not three but definitely not two.

I purchased this topper back on 11/9 and has had nothing but aggravation dealing with the fact that it slides like crazy. However, it does provide a level of comfort to the quality of sleep that I get but when you have a problem with bulging discs, and you have to deal with adjusting the topper on a daily basis it is painful. it does have the nonslip backing but it does not work at all. Please advise.

Just received 4 (King, Queen, and 2 full). All are bright white except the queen which is yellowed and dingy. Contacted Sam's through chat and was told I needed to contact Serta. I contacted Serta and was told no they can't help me, I needed to contact Sam's.