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Customer reviews for Dyson OnTrac™ Active Noise Canceling Headphones for
Dyson OnTrac™ Active Noise Canceling Headphones
4.6 out of 5 stars
stars
58 ratings58 reviews
  1. 5 stars66% (38)
  2. 4 stars33% (19)
  3. 3 stars2% (1)
  4. 2 stars0% (0)
  5. 1 star0% (0)

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Showing 11-20 of 58 reviews
Aug 3, 2024
Reviewer name: airfob
5 out of 5 stars
5 out of 5 stars review

Amazing Headphones!

[This review was collected as part of a promotion.] Very stylish and easy to use, set up and paired using the dyson app in a just a few minutes. I love the double tap feature to change the noise control modes and the joystick design is a great new way to control playback and volume. Audio quality is good and the OnTrac looks very sleek; I'm especially looking forward to ordering the different caps and foam to really personalize the look! These headphones are very comfortable, they are a good solid weight without being too heavy for travel/transport and the case is very minimalistic yet effective. I love relaxing and taking naps with the OnTrac playing my favorite music and videos. Overall a very unique and wonderful experience with these headphones, can't wait to let my family try them and fall in love with them as well!

Review from Dyson
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Aug 6, 2024
Reviewer name: Abhinav
5 out of 5 stars
5 out of 5 stars review

Perfect Fit for Music Lovers & Fitness Enthusiasts

(This review was collected as part of a promotion.) The Dyson OnTrac headphones are aptly named, as they are truly "on track" for music lovers with their impressive battery life and suitability for daily use. They have exceeded my expectations with exceptional audio quality and the convenience of a single touch to adjust the audio equalizer via the app. The noise cancellation and battery life are outstanding - after a single charge, I've used them for about 48 hours, and there is still 15% battery remaining. I've been using them during my workouts, and they have kept me focused. The design fits perfectly, remains secure during exercise, and doesn't feel uncomfortable even during intense and prolonged workouts. The buttons on both sides are accessible and easy to use for taking calls or changing music. The app design is streamlined and user-friendly, providing sound exposure data for both in-ear and external sounds, along with recommended exposure limits. I look forward to trying the accessory caps and cushions.

Review from Dyson
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Aug 5, 2024
Reviewer name: sunnugull
5 out of 5 stars
5 out of 5 stars review

Best noise-cancelling headphones to date!

[This review was collected as part of a promotion.] The new OnTrac headphones have the best noise cancelling I've ever experienced! They're also extremely comfortable so I've used them for long meetings days and travel. The battery life is incredible at 55 hours and I appreciated the hardshell slip-case for easy storage when needed.

Review from Dyson
Helpful?4E6Y1S9X79916004981457
Sep 8, 2024
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

Great sound quality!

(This review was collected as part of a promotion.) A very good product. Battery lasts a very long time. Great sound quality and noise cancellation. A bit heavier and larger than expected but it's sturdy and built to last.

Review from Dyson
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Jul 31, 2024
Reviewer name: Corster
5 out of 5 stars
5 out of 5 stars review

The best!

[This review was collected as part of a promotion.] I had no idea how much I would love these! At 66 years old, it is my first pair and I don't know how I managed without them. Comfortable, beautiful sound quality and they are Dyson!!

Review from Dyson
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Aug 4, 2024
Reviewer name: icket13
3 out of 5 stars
3 out of 5 stars review

Average Headphones

(This review was collected as part of a promotion.) ● Pros: ○ The Headphones ■ The headphones feel comfortable; ear muffs are soft for the ears and the cushion on the headphones' headband rests softly on the head. ■ The headphones is made out of good quality materials ■ The headphones have good adjustment positions to let the device fit on various head sizes. ■ Bluetooth was easy to operate and it was easy to pair once you figured out how to set up the bluetooth to our devices properly (it was difficult at first, which will be explained in the cons). ■ The headphones' buttons and functions are easy to use. ■ The headphones have a case where it can be put away easily and quickly. ○ Sound ■ The audio is heard when being played out of both speakers. ■ The volume has good adjustments and does not adjust to a very loud placement where it can hurt people's ears. ■ The MyDyson app has a system which can detect internal and external sounds, and the system can detect their volume decibels (if the sound is too loud). ■ The options for transparency on the sound quality are good. ■ The headphones have good noise cancellation and there is not much sound that can be heard when option is in use. ● Cons ○ The Headphones ■ Connecting to the bluetooth was very difficult to comprehend when first given the machine. The first time connecting to the headphones, there was no audio coming out of the headphones' speakers but still coming out of our devices' speakers. Having to connect to two options (the headphones and audio) in settings is just unnecessary and time consuming. This mechanic made it confusing on how to connect to bluetooth, which is supposed to be easy. ■ When connecting to the headphones, the Audio OnTrac does not come up as an option in the bluetooth settings sometimes, making it hard to connect to the headphones. ■ The button which controls the audio (pause, play, volume, forward, reverse), is irritating to use. Having to move the tiny knob is uncomfortable for the thumb (or whichever finger is used). ■ The mechanic of double tapping the side of the headphones is horrible. You have to double tap a specific spot to turn on the transparency options, and it is annoying having to continuously tap the side and possibly damage the ear. ○ Sound ■ The audio is not that clear when being played. It sounds like the audio is muffled.

Review from Dyson
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reply from customer service

Hello, thank you for providing a review. We apologize for the inconvenience caused as our Dyson technology did not meet your expectations. We absolutely understand your discontentment. This is not the experience Dyson strives to provide for its customers. We strive to provide the best experience for our customers. Rest assured, we are committed to assisting you. Your valuable feedback will help our Dyson engineers. We would like to look further into this for you. For detailed information, please email us at askdyson@dysoncanada.ca and include ‘Dyson Review’ in the subject line for prompt attention to this matter.

Aug 3, 2024
Reviewer name: Emmm
5 out of 5 stars
5 out of 5 stars review

Surprisingly Impressive

[This review was collected as part of a promotion.] Let me start by saying, I was skeptical about Dyson going into the audio world but the OnTrac headphones are surprisingly solid. If you have issues (like I do) with being overly stimulated with sounds the noise cancelling alone is worth it. By far the best noise cancelling I've experienced so far. I didn't think I would like the controls being on the ear but turns out I prefer the audio joystick. It's not multiple buttons, it's one joystick that feels a lot like my tv remote, so the muscle memory is there. They are comfy and haven't held in any moisture like my AMP did especially during workouts. I also like that I don't sound muffled on calls with them like I have with other headphones, that was a big issue with the AMP I was using prior to the OnTrac. I really like reviewing the data on the Dyson app so I can make adjustments where needed. I like that they are customizable but would have loved the option to select my own cups and cushions as a build your own- just for sustainability purposes. Now nothing is perfect and neither are the OnTrac headphones. I had issues with them staying on my head when I lay flat on my back during specific bench workouts. I do suspect it's the same with every over the ear headphone as i experienced the same with my AMP and even Sonys before that. The only difference is with my AMPs I could prevent that by moving them forward a bit onto my forehead. With the OnTrac, even if I do that, they still tend to slip. Because I have experienced this with every over the ear headphone I've used, I'm not deterred from using them. Overall I really enjoyed these over the ear headphones and will continue to use them.

Review from Dyson
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Aug 4, 2024
Reviewer name: sushiwabi
5 out of 5 stars
5 out of 5 stars review

Great sound, ANC, comfort, & style

[This review was collected as part of a promotion.] I've had the Dyson OnTrac headphones for a couple of weeks now, and I'm very impressed! They're pretty big, but they do not feel heavy to wear. They're quite comfortable. They're more eye-catching than anything I typically wear (especially with the yellow cushions mine came with), but the look is undeniably cool. (I'm sure I won't be able to resist trying out another set of caps and cushions for long.) Most importantly, the sound is excellent, and the ANC is very good. Switching ANC among its three modes is a double-tap away. I played a web video on my TV/soundbar while listening to music, and I couldn't even tell the TV was on. The Dyson app reveals three EQ options. I prefer the default "Enhanced" mode, which boosts both lows and highs a bit. There's also a "Bass Boost" mode that is mighty impressive, though not what I'm usually looking for. The relatively flat "Neutral" mode sounds fine too. I used the headset on a video call for work, and my co-workers said my voice didn't sound quite as good as with my usual setup, but I still sounded fine. (They all thought they looked cool though!) It's not a huge surprise that the mics on massive, over-the-ear headphones aren't optimized for video chat. You'd certainly be able to answer the phone just fine while wearing them though. There's a nifty little joystick on the back on the right ear that controls music playback (volume, next/previous track, etc.). I love that. Trying to remember touch gestures for those actions seems next-to-impossible, but this control is perfectly intuitive. All things considered, if you like over-the-ear headphones, the Dyson OnTrac headphones sound, feel, and look outstanding.

Review from Dyson
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Jul 31, 2024
Reviewer name: Mia1855
5 out of 5 stars
5 out of 5 stars review

Stylish and comfortable for all day wear!

[This review was collected as part of a promotion.] Fantastic Dyson headphones! As someone who wears headphones all day for work, I find them more breathable and comfortable than my previous Apple Max headphones. The over-ear cushions fit perfectly, and the sound quality and noise control are awesome. Plus, they look super stylish. Highly recommend them for both work and play!

Review from Dyson
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Aug 6, 2024
Reviewer name: polycue
5 out of 5 stars
5 out of 5 stars review

(This review was collected as part of a promotion.) Full range clarity in a mobile sound booth. On board press and hold microphone activation for virtual assistant interactions. Would be nice to have left right balance variable adjustment.

Review from Dyson
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