I am glad the brand holds up its customer service. I got one of their lovely lunch bags but for some reason the zipper broke. Was a little disappointed as the quality was great size was perfect for my sons bag and it keeps his lunch nice and cold. So I got in touch with them and told them my situation. I couldn’t find the receipt for the life of me but did register. Abby was understanding and help me find a resolution. Will be a returning customer!

We ordered this bottle with the matching backpack, and our son loves the design (Shark). The bottle is very durable/leakproof, and our 5-year-old has definitely taken it to the test. The bottle is simple to clean, and the removable straw still holds up well and, so far, shows no signs of wearing out. Our son initially had an issue drinking out of the bottle since he wasn't used to the mouthpiece. After further looking into it, it seemed that we received a bad item. We contacted Bentgo customer service and swiftly received feedback and a new replacement! Shoutout to Nicholas! He was very friendly and supportive throughout the entire process! Great product and support!

My 3 yr old brings this box to school 3 times a week where she is in charge of opening and closing it herself. She is usually very careful, but unfortunately after a while, one of the latches broke (I suspect she didn't have it closed all the way and tried to press the latch in place. I contacted Bentgo to check on the warranty and they were immediately so helpful and will be replacing the box with my preference and no hassle whatsoever! Such a nice experience. I also love the portion sizes, how easy it is to clean and how we have never had a leak even after using it with only one latch!

We only buy these lunch boxes because they hold up, don’t cause a mess and provides our kids with a variety of snacks along with a place for main lunch to go in. I have picky eaters so this helps them have a variety of foods. It also saves us on space with individual containers or snack baggies to pack all the food it fits.

I purchased the entire rainbow and butterflies matching set for my daughter at the beginning of the school year. She loves pink and mama loved that this set, while pink, included a variety of colors mixed in so that it still compliments her many school looks. The lunch box has been used everyday since the start of school and still looks great. The inner latch lip that locks the clasp did break off recently on one side however the customer service staff has been great in getting me an exchange. Regardless I love how this box seals all the food items sauces or otherwise and keeps them cool until time to eat. Would definitely recommend!

I have had 2 bentgos where my son has somehow managed to unhinge the hinges (not the clasps). It is near impossible to get the hinges back in once popped out. I had to throw one away and the other just keeps coming undone. That being said, I do think this is the best lunch box on the market. Plus the customer service is great so that is why I am giving it 4 stars instead of 2 (if they did not offer to replace, I would have given 2).

We use ours for outings like parks, play dates and the zoo. The portion sizes work well for us. My daughter likes to graze on multiple things instead of just eating a big sandwich or something. Never had issues with leaks. We did have a problem with a latch but their customer service is awesome. Highly recommend!

These bento boxes are perfect for on the go kids, my son has used them for the past two years going to day care and preschool. He loves the fun prints, we’ve had sharks and rocket ships so far! We’ve never had an issue with these bentgo boxes leaking and they fit perfectly in his LL bean lunchbox. We will be using bentgo for many years to come!

I bought this for my daughter that’s started kindergarten. I must say that this bentgo box is a life changing experience. She spotted this one day in the store and had to have it. She feel in love on the first sight. She even wants me to pack her lunches on the weekends lol

Everything is great with the products we have. They work well and are airtight! The only thing I wish we could do is upgrade the boxes with the collection colors. I bought the one before the boxes came with the print on the outside. It would be great if there were stickers we could buy that would upgrade the boxes with the design they should have. On another note one of my kids designs has all the accessories and another child only has the box and bags in her design. When will all the designs have all the accessories? And when will there be stainless steal for both utensils and bottles?