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Customer reviews for Serta Ansley Escape 12.75" Medium Innerspring Mattress for
Serta Ansley Escape 12.75" Medium Innerspring Mattress
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4.6 out of 5 stars
stars714 ratings645 reviews
  1. 5 stars76% (544)
  2. 4 stars17% (120)
  3. 3 stars2% (16)
  4. 2 stars1% (9)
  5. 1 star4% (25)

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Showing 131-140 of 645 reviews
Mar 25, 2024
Pamela C
5 out of 5 stars review

New Mattress for Toddler

Our new twin mattress is perfect for our granddaughter's bedroom. It appears to be of great quality and is very comfortable. We're sure she'll feel right at home when she comes to visit.

Review from Serta
Helpful?6BA7ZWSX7U2R5993283203
Sep 23, 2024
Daniel O
5 out of 5 stars review

Great bes

We’ve been searching for 3 years for a good bed that doesn’t keep us up or waking up with back pain. This has been a life saver and is cheaper and better than the expensive beds

Review from Serta
Helpful?6BA7ZWSX7U2R5993283203
Jul 7, 2024
Anonymous
5 out of 5 stars review

Luv my Serta

Great -glade I bought it comfortable by itself but I added a memory foam topper, Sometimes when my back is aching I sleep on my back without a pillow, Still, so comfortable on back, like having a built in pillow

Review from Serta
Helpful?6BA7ZWSX7U2R5993283203
Jun 10, 2024
Amela M
4 out of 5 stars review

My bed looks like a double stuffed oreo

It's good. I like that my bed looks fat now. It hasn't been very comfortable sleeping in it the first few nights. it's very stiff and I don't really like how it kind of curve's in the edges. It bends my back, but I guess I'll have to get used to it.

Review from Serta
Helpful?6BA7ZWSX7U2R5993283203
Mar 13, 2024
William V
4 out of 5 stars review

Sweet dreams

So far so good, slight hic up with delivery dates, but we got it figured out. Been in it a week and still getting used to it, but I’m pretty certain it will all end well!

Review from Serta
Helpful?6BA7ZWSX7U2R5993283203
Sep 10, 2023
Veronica M
5 out of 5 stars review

Hope it last

Just got it today so can’t review much. It feels nice and comfy….. also hope it will last because lately I’ve been replacing mattresses every 3-4 years it seems.

Review from Serta
Helpful?6BA7ZWSX7U2R5993283203
Jan 7, 2024
Emmanuel D
5 out of 5 stars review

Nice mattress so far!

Just bought this mattress and so far it’s been a wonderful sleep! It has a plush feeling to it while also maintaining its firmness. Very nice mid-firmness mattress!

Review from Serta
Helpful?6BA7ZWSX7U2R5993283203
Aug 10, 2025
George H
5 out of 5 stars review

Ansley Escape Europe Top

5 star review

Review from Serta
Helpful?6BA7ZWSX7U2R5993283203
Mar 5, 2024
T5web
1 out of 5 stars review

DO NOT TAKE OFF MATTRESS TAG!!!

I bought this mattress on January 28th 2024 and returned on March 4 2024 as it was separating on the top of the mattress. This mattress is in a 2nd home and was only used for 15 nights at most. Phoned Serta first and was told that I did not have it delivered so I had to return to store. Returned yesterday in store which took a hour because my husband had removed the tag & they will not accept return without the mattress tag. After speaking to several employees I looked in the mattress we were returning in the original packaging that I had kept and found the tag. Without the tag they were not going to refund my money and told me that I had to take the mattress with me. DO NOT TAKE TAG OFF THE MATTRESS UNTIL YOU ARE 100% SATISFIED. This should be expressed on the tag which is removable. TO NOT TAKE OFF THE MATTRESS TAG

Helpful?6BA7ZWSX7U2R5993283203
reply from Serta Team

Hi there. Thank you for taking the time to share your insight, we're sorry to hear your Serta Ansley Escape Mattress wasn't a good fit. It sounds like you were able to return your mattress for a refund, although we apologize for any inconvenience associated with this process. The manufacturing Law Tag should not be removed as it can void the Sleep Trial/warranty. This information should be included on the Tag itself as well as the Warranty Card provided with the mattress purchase, but we apologize if this was not the case. Thank you again for your feedback, please let us know if we can assist moving forward!

Feb 3, 2024
Vtop1
1 out of 5 stars review

Absolutely not

Bogus reviews. Mattress had impression in center after 1 week. Totally no support. Refund received.

Helpful?6BA7ZWSX7U2R5993283203
reply from Serta Team

Hi there. Thank you for your feedback, we're so sorry to hear your Serta Ansley Escape Mattress was not a good fit and caused you discomfort. We're glad you were able to reach out to Sam's Club and get this mattress returned, your insight is appreciated as we strive to improve our products and keep you sleeping your best. Thank you for giving our Serta Mattress a try, please let us know if we can assist moving forward!