Hi Momofone, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with your Bentgo Kids Water Bottle leaking. This water bottle is backed by Bentgo's industry leading 2 year warranty. We’d really appreciate the chance to make things right. If you're open to it, please reach out to our customer support team at (714) 668-0300 or support@bentgo.com so we can assist you as quickly as possible. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Customer Support

Hi E, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with your Bentgo Water Bottle leaking. We understand how frustrating this must be, and we want to make it right. This product is backed by our industry-leading 2-year warranty. Please reach out to our customer support team at (714) 668-0300 or support@bentgo.com so we can assist you promptly and ensure your satisfaction. To help you get the most out of your water bottle, here are some tips and best practices: -Ensure a Tight Seal: Make sure the lid is properly aligned and tightly secured to prevent leaks. Avoid over-tightening, as this could affect the bottle’s performance. -Cleaning and Maintenance: Regularly clean all parts of the bottle, including the lid and straw, using warm soapy water. A bottle brush is ideal for reaching all areas. -Proper Filling: Avoid filling the bottle to the brim. Leave a small gap at the top to prevent liquid from spilling when the lid is closed. Your satisfaction is very important to us, and we’re committed to providing a positive experience with Bentgo. Please don’t hesitate to reach out so we can assist further. Thank you, Jessica Bentgo Support Customer Service

Hi MLEinVirginia, We’re so sorry to hear about the challenges your twins have experienced with their new Bentgo Kids Stainless Steel Prints lunch boxes, and we completely understand how frustrating it must be when the latches are difficult to use and one has already broken so soon. That’s certainly not the experience we want for you or your kids. Here’s a quick tip that may help: How to Close the Lid: Press down on the lid to align it properly with the tray, then click the latches into place for a secure, leak-resistant seal that keeps the lunch box shut throughout the day. Since your product is also backed by our warranty, our team will be reaching out directly to help make this right. In the meantime, please feel free to contact us at support@bentgo.com or call us at 714-668-0300 so we can assist you right away. Thank you, Jessica Bentgo Customer Support

Hi Mari, Thank you for your feedback on the Bentgo Kids Water Bottle. We’re so sorry to hear about the leaking and the trouble it caused with your grandson’s backpack. We’d love the chance to help troubleshoot or provide a solution under warranty if needed. Please reach out to us at support@bentgo.com or 714-668-0300, and our team will be happy to assist you. Thank you, Jessica Bentgo Customer Support

Hi anonymous,<br /><br />Thanks for your feedback — we’re sorry to hear the Bentgo Stainless Steel Lunch Box &amp; Water Bottle Set didn’t meet your expectations. Please reach out to us at support&#64;bentgo.com or call us at (714) 668-0300 so we can learn more about what happened with your order and help find a solution that better fits your needs. We’d love the chance to make this right!<br /><br />Thank you,<br />Jessica<br />Bentgo Customer Support