Hi MLEinVirginia, We’re so sorry to hear about the challenges your twins have experienced with their new Bentgo Kids Stainless Steel Prints lunch boxes, and we completely understand how frustrating it must be when the latches are difficult to use and one has already broken so soon. That’s certainly not the experience we want for you or your kids. Here’s a quick tip that may help: How to Close the Lid: Press down on the lid to align it properly with the tray, then click the latches into place for a secure, leak-resistant seal that keeps the lunch box shut throughout the day. Since your product is also backed by our warranty, our team will be reaching out directly to help make this right. In the meantime, please feel free to contact us at support@bentgo.com or call us at 714-668-0300 so we can assist you right away. Thank you, Jessica Bentgo Customer Support

Hi anonymous,<br /><br />Thanks for your feedback — we’re sorry to hear the Bentgo Stainless Steel Lunch Box &amp; Water Bottle Set didn’t meet your expectations. Please reach out to us at support&#64;bentgo.com or call us at (714) 668-0300 so we can learn more about what happened with your order and help find a solution that better fits your needs. We’d love the chance to make this right!<br /><br />Thank you,<br />Jessica<br />Bentgo Customer Support

Hi Katherine, Thank you for purchasing our Bentgo Kids Water Bottle and providing your feedback. If we can assist you with anything else, please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com