Hi Beelayla, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with the spout of your Bentgo Kids Water Bottle not staying closed. To help with this, here’s a quick tip on how to properly close the straw for a leak-proof seal: How to Put Away the Straw – Use the tab to completely push the flip-up straw all the way down until it lies flat against the lid. This covers the silicone valve, helps prevent leaks, and keeps the straw clean when not in use. We’d really appreciate the chance to make things right. If you're open to it, please reach out to our customer support team at (714) 668-0300 or support@bentgo.com so we can assist you as quickly as possible. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Support

Hi Fran Ma, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with your Bentgo Kids Water Bottle leaking. We understand how frustrating this must be, and we want to make it right. This bottle is backed by Bentgo's industry leading 2 year warranty. Please reach out to our customer support team at (714) 668-0300 or support@bentgo.com so we can assist you as quickly as possible. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Support

Hi A mom, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with your Bentgo Kids Stainless Steel Insulated Water Bottle. We understand how frustrating this must be, and we want to make it right. This product is backed by our industry-leading 5-year warranty. Please contact our customer support team at (714) 668-0300 or support@bentgo.com so we can assist you promptly and ensure your satisfaction. To help you get the best experience from your water bottle, here are a few tips and best practices: -Lid Closure: Ensure the lid is securely tightened to prevent leaks. Avoid over-tightening, as this can affect the seal. -Cleaning: Regularly clean the straw and lid components to prevent buildup. Use warm, soapy water or a bottle brush for thorough cleaning. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any concerns. Thank you, Jessica Bentgo Support

Hi Kalra, Thank you for purchasing our Bentgo Kids Water Bottle and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com