We're so sorry to hear you had this experience with our Bounce Free & Gentle Fabric Softener Dryer Sheets. It must upsetting that there was scent on them. We understand that scent is very subjective, but this is definitely not the type of experience we want you to go through. Although fragrance or perfume is not added to this product, the sheets will have a scent due to their natural smell. Also, since there's no masking fragrance added to cover this smell, you may notice it before using the sheets, but it should not transfer to your fabrics after use. And, sometimes under unique circumstances, such as prolonged contact with strongly scented products, the product can pick up fragrance from other nearby products. Please contact us at (800) 526-8623 so we can learn more about this situation and take care of you. Your satisfaction is highly important for us at Bounce.

I’m sorry to hear about your experience with Bounce Free & Gentle. We strive to provide high-quality products, and your feedback is important to us. There are a few factors that could contribute to the scent issues you’ve encountered: - Storage Conditions: If the product has been exposed to extreme heat or cold, it may affect the fragrance. We recommend storing Bounce products in a cool, dry place to maintain their quality. - Product Age: If the product has been opened for a long time, the fragrance may fade. We suggest using the product within a year for the best results. - Natural Scent: Although Bounce Free & Gentle is designed to be fragrance-free, it may still have a natural scent due to its ingredients. This scent should not transfer to your fabrics after use. To help remove any unwanted scent from your laundry, you can rewash the items in the hottest water setting permitted by the care label, using the recommended amount of detergent. If the items are bleach-safe, adding bleach can also help eliminate odors. We appreciate your feedback and understand your concerns about the product. If you have further questions or need assistance, please feel free to reach out to our service team at (800) 526-8623. Thank you for your feedback.

Thank you for sharing your wonderful experience. It warms our heart to know you were able to find our Bounce Free & Gentle Dryer Sheets, and that they worked well for your. We'd love to learn more to see how we can improve your overall experience. When you can please feel free to give us a call at (800) 526-8623.