Thank you for taking the time to share this. We care about health, and we test our products extensively to ensure they are safe and effective when used as directed. Although fragrance or perfume is not added to the product, they will have a scent due to their natural smell. Since there's no masking fragrance added to cover this smell, you may notice it before using the product, but it should not transfer to your fabrics after use. Sometimes, under unique circumstances, such as prolonged contact with strongly scented products, the product can pick up fragrance from other nearby products. We want to learn more about your experience and share it with our Safety and Quality Assurance Teams. Call our Bounce Team at 1-800-526-8623.

As you probably know, we don't add fragrance or perfume to our product. But it will have a scent due to its own natural smell. Since there's no masking fragrance added to cover this natural smell, you may notice it before using the product, but it should not transfer to your fabrics after use. If you normally use this version and this package smells different, it may be a unique situation. We've found if our Bounce Free & Gentle dryer sheets have been stored close to a strongly scented item, they can absorb its fragrance or perfume. Feel free to share some additional details with us Monday through Friday, 9:00am - 6:00pm EST, at 1-800-526-8623. Thank you, and we look forward to hearing from you.

We're very sorry that your Bounce dryer sheets have an unexpected and unpleasant aroma. Our products and packages go through many quality checks and we try our very best to make sure that each one reaches you in perfect condition. Sometimes under unique circumstances, such as prolonged contact with strongly aromas, the product can pick up a smell from it's surroundings. We appreciate your letting us know this happened, and we’d like to gather some details to further assist you with this. Please give us a call at 1-800-526-8623 from 9AM -- 6PM EST Monday–Friday.

Hello Abraham. We hope you're doing great. We’re very sorry to hear you were unhappy with your purchase. While we completely understand that scent is very subjective, we’ll let our team know how you feel. In the meantime, if you have any questions or we can help you with anything, please let us know at (800) 526-8623.