Hello Abraham. We hope you're doing great. We’re very sorry to hear you were unhappy with your purchase. While we completely understand that scent is very subjective, we’ll let our team know how you feel. In the meantime, if you have any questions or we can help you with anything, please let us know at (800) 526-8623.

We're so sorry to hear you had this experience with our Bounce Free & Gentle Fabric Dryer Sheets. It must upsetting that you perceived scent on the unscented product. We understand that scent is very subjective, but this is definitely not the type of experience we want you to go through. Although fragrance or perfume is not added to the product, they will have a scent due to their natural smell. Also, since there's no masking fragrance added to cover this smell, you may notice it before using the product, but it should not transfer to your fabrics after use. Sometimes under unique circumstances, such as prolonged contact with strongly scented products, the product can pick up fragrance from other nearby products. Please contact us at (800) 526-8623 so we can hear more about this situation and take care of you. Your satisfaction is highly important for us at Bounce. 

Thank you for taking the time to share this. We care about health, and we test our products extensively to ensure they are safe and effective when used as directed. Although fragrance or perfume is not added to the product, they will have a scent due to their natural smell. Since there's no masking fragrance added to cover this smell, you may notice it before using the product, but it should not transfer to your fabrics after use. Sometimes, under unique circumstances, such as prolonged contact with strongly scented products, the product can pick up fragrance from other nearby products. We want to learn more about your experience and share it with our Safety and Quality Assurance Teams. Call our Bounce Team at 1-800-526-8623.