We're so sorry to hear you had this experience with our Bounce Free & Gentle Fabric Dryer Sheets. It must upsetting that you perceived scent on the unscented product. We understand that scent is very subjective, but this is definitely not the type of experience we want you to go through. Although fragrance or perfume is not added to the product, they will have a scent due to their natural smell. Also, since there's no masking fragrance added to cover this smell, you may notice it before using the product, but it should not transfer to your fabrics after use. Sometimes under unique circumstances, such as prolonged contact with strongly scented products, the product can pick up fragrance from other nearby products. Please contact us at (800) 526-8623 so we can hear more about this situation and take care of you. Your satisfaction is highly important for us at Bounce. 

Thank you for sharing your review and bringing this to our attention, Shelly. Although fragrance or perfume is not added to the product, they will have a scent due to their natural smell. Since there's no masking fragrance added to cover this smell, you may notice it before using the product, but it should not transfer to your fabrics after use. Sometimes, under unique circumstances, such as prolonged contact with strongly scented products, the Bounce sheets can pick up fragrance from other nearby products. We're sorry this happened to your clothes, and we'd like to learn more about your experience and assist you further. Call us at 1-800-526-8623, M - F, 9 am to 6 pm EST.

As you probably know, we don't add fragrance or perfume to our product. But it will have a scent due to its own natural smell. Since there's no masking fragrance added to cover this natural smell, you may notice it before using the product, but it should not transfer to your fabrics after use. If you normally use this version and this package smells different, it may be a unique situation. We've found if our Bounce Free & Gentle dryer sheets have been stored close to a strongly scented item, they can absorb its fragrance or perfume. Feel free to share some additional details with us.

We're so sorry to hear that your Bounce dryer sheets smelled like mildew, and we appreciate you bringing this to our attention. We have strict quality checks in place to make sure our products reach you in perfect condition, so this isn't the experience we want or expect you to have, and we're glad you let us know. Your satisfaction is important to us, and we'd like to learn more to be able to assist you further with this from here. Please give us a call at (800) 526-8623, any time from 9:00AM-6:00PM EST Monday-Friday or 9:00 AM-5:30 PM EST Saturday so we can help!