Hi Keisha. We're sad to hear about your experience, because quality is very important to us. This isn't what we'd expect, and we'd like to learn more and try to help. Feel free to give us a call at 1-877-856-7268 (Monday-Friday, 8:00am – 5:00pm CST) when you have a minute. Thank you.

Hi TOB66, We are truly bummed to read your review but appreciate your honesty. We only want to deliver quality tp so if you'd like to share any extra details or speak with a Scott Products rep directly, feel free to give us a call at 1-877-856-7268 (Monday through Friday, 8:00am - 5:00pm CST) or reach out directly online here: https://www.scottbrand.com/contact-us. Thanks!