We're so sorry to hear that you received a different product and your cats don't want to eat it. We want to learn more about your experience and lend a helping paw. When you have a chance, please give us a call at 1-800-933-0991. We're available Monday through Saturday from 8AM - 5PM CST.  – The Fancy Feast Team

Thank you for reaching out to us. We sincerely apologize for the trouble you've had locating our Fancy Feast Canned Wet Cat Food Variety Pack. Our products continue to be in high demand, which can cause shortages. While some flavors and recipes might not always be accessible, we can guarantee you that our team is hard at work stocking shelves. We appreciate your loyalty. When you have a moment, please call us at 1-800-933-0991. We're available Monday through Saturday from 8 a.m. to 5 p.m. (CST). Thank you for bringing this to our attention. We look forward to speaking with you soon.  - The Fancy Feast Team

We're very sorry to hear that your cats didn't like our Fancy Feast entrée. This is certainly isn’t something we’d expect. We know cats aren’t always easy to please. We'd be happy to help find a recipe your cats are excited about. If you're interested, please feel free to contact us by visiting this link: https://www.purina.com/contact-us - The Fancy Feast Team