Thank you for sharing your feedback about the Mach3 Blade Refills. We truly appreciate your loyalty to our product since you were 15! We understand how frustrating it can be when a product doesn't meet your expectations, especially when it comes to something as important as shaving. We continuously strive to improve our products, including the lubrication strip, to enhance your shaving experience. Your comments are valuable and will be shared with our product development team for consideration. If you're experiencing issues, we would love to assist you further. Please contact us at (800) 445-5388 so we can help resolve this for you. Thank you again for your input!

Thank you for your feedback on the Gillette Mach3 Blade Refills. We're sorry to hear that the new lubricating strip has not met your expectations and has caused you discomfort, including cuts. Your experience is important to us, and we appreciate your loyalty over the years. We will share your comments with our product team for further consideration. If you have any more concerns or need assistance, please reach out to our support team at 1-(800) 445-5388. We're here to help!

Faye, we're so sorry that you didn't get the smooth shave you were hoping for with our Mach3. Please know though that this isn't the quality we can expect. The best way to shave is the Gillette Way, which is to use warm water, a Gillette Shave prep, and shave against the grain using light and gentle strokes. Be sure to use a fresh blade if yours starts to feel dull. We'd like to help you achieve that close smooth shave, so when you're free, please call us at 800-445-5388.

We're very sorry to hear about your blades getting dull after the second use. We use top-grade steel and apply a special coating to ensure the blades last longer, and cut better. Be assured this isn't what we expect. However, facial hair can be as tough as copper wire, so to prevent the blades from getting dull quickly, we recommend trimming any hair down first, and use a pre-shave and warm water to soften the hairs up. We'd love to assist you further with this, so when you're free, please call us at 800-445-5388.