When you're trying to get smooth results you'll need a reliable blade, so we're very sorry to hear about this, Carol. As someone who understands Gillette quality, we'd love to hear from you about this, gather your feedback, and learn more about why the blades you received don't appear to be the ones you know and love. This will help our team tremendously since we have technology in place to prevent counterfeits from being made. We can be reached by dialing 800-445-5388.

Thanks so much for your review, Chris. When you're looking for that sharp look, you're going to need a sharp blade. We carefully crafted this razor to help achieve smooth results, so be assured this isn't what we expect, and we're sorry to learn about your experience. If you aren't doing so already, trim your facial hair down first, apply a pre-shave, use warm water, and shave against the growth of the hair, This may help improve your results, so we'd like to verify that and get you some further assistance with this. Please call us at 800-445-5388.

Our goal is to provide an exceptional shave with each and every blade, so we're sorry to hear about this. We're always looking for ways to improve our blades, so we never expect there to be a dip on quality ever. We'd love to hear from you about this and assist you further. Please call us at 800-445-5388.