We want all of our razors to be easy and convenient to use, and we're sorry this wasn't the case. We check the quality of our products many times during the manufacturing process to ensure they reach you in the best possible condition. While it's possible this razor is not up to standard, the issue may also be related to the batteries or battery compartment. We suggest checking the batteries to ensure they're securely in place or replacing them all together. If you'd like to share more about this, please give us a call at 1-800-445-5388.

When you're looking forward to that sharp look you love, you'll need a sharp blade. We're sorry to hear that the blades you received aren't what you have come to know and love. We have technology in place to prevent counterfeits from being made, and you can be assured we take reports like this very seriously, Brian. We'd like to help you and learn more, so when you have a moment, please call us at 800-445-5388.

With all the safety checks we have in place with our razors, we expect every cartridge to have sharp, clean edge blades for a smooth comfortable shave. We'd like to learn more for our Health and Safety Team so when you get a moment, give us a call at (800) 445-5388 Monday-Friday 9a-6p EST and we'll be happy to assist further.