Rick, thank you for giving our SkinGuard Razor a try. We're sorry that you weren't impressed with the quality of your shave. There's nothing more important to us than all of our users getting a quality shave, and our users with sensitive skin isn't an exception. That's why we crafted this razor with SkinGuard Technology. It helps the user get a great shave while keeping the skin protected. However, it won't provide as close as a shave as our Fusion Razors. We suggest trimming the hair down first, using warm water to soften the stubble up, apply a pre-shave, and shave against the grain for the best results. We'd like to make a detailed report to our Quality Team and help you with this, so when you're free, please call us at 800-445-5388.

Wearing your style is important, so we're sorry that you didn't get the quality shave you were after, EG. You may already be doing this, but stretching your skin tight and shaving against the grain should yield exceptionally smooth results. Also be sure you're shaving at a 90 degree angle. For further help, please call us at (800) 445-5388!