Hi there, and thanks for calling this out. We appreciate your loyalty to us all these years and are saddened to hear that our Clorox ToiletWand Refills didn't hold together as expected for you this time. We hope to restore your confidence in us and would love for you to give our team a call at 800-227-1860 and reference this number: 210504-000091. Talk to you soon. Jeffery from The Clorox Team

Hi there, Skala. Thanks for letting us know about this. We're sorry to learn that you didn't receive all of the expected items with our Clorox ToiletWand Refills, and we want to make it up to you. Please give us a call at 800-227-1860 and reference this number: 210420-000498. Talk to you soon. Jeffery from The Clorox Team

Hello, and thank you for your feedback. We're sorry that we let you down you with our Clorox Toilet Wand Disinfecting Refills falling apart. Quality is our top priority, and we want to turn things around for you. We encourage you to reach out to us directly at 800-227-1860 and provide reference number 201120-001019. Hope to hear from you soon. -Monique

We're grateful to have you as a long-time fan and are sorry the pad separated from our ToiletWand when it got wet. We'd love to get back on the right track with you and ask that you please call 800-227-1860 and mention reference number 211027-000247. We're eager to help you soon. Ashlee from The Clorox Team