Thanks for trying our ToiletWand Disinfecting Cleaning Kit. We recently discovered an issue with the cleaning pads on the wand, and we have quickly resolved it. We would greatly appreciate the chance to improve your experience. Please call us at 800-227-1860 and have ref# 250826-000214 handy. Thank you for allowing us to assist you.

Thanks for sharing your experience, Diesel. We're sorry the ToiletWand pads didn't stay intact. We've addressed the issue and would like to improve your experience. Please call us at 800-227-1860 and mention ref# 250808-000419. We hope to hear from you soon.

Thanks for being a loyal fan and sharing, Kassy. We're sorry our ToiletWand Refills came off the wand, as we expect them to stay durable while using them. We're here to help, so please call us at 800-227-1860 and have reference number 210823-000878 ready to provide. We look forward to getting back on track with you soon. Ashlee from The Clorox Team

We saw your review of our ToiletWand Refills and are sorry the pads separated during cleaning. While we've made recent improvements, we want to provide you with a better experience. Please call us at 800-227-1860 and mention reference number 221017-001012. We hope to speak with you soon. Ashlee from The Clorox Team

Hello, and thank you for sharing your feedback about our ToiletWand. Your frustration is understandable. We’re sorry to learn the pad didn’t hold together, and we'd love the chance to bring back your confidence. So we may, please reach out to us at 800-227-1860 and mention reference number 220322-000899. We hope to hear from you soon. Monique from The Clorox Team