We're very sorry to hear about your bad experience with our LORNA DOONE Cookies, Jeff! We'd love to make this right. Please feel free to give us a call at 1-855-536-6946, or send us a text at 1-864-581-2463, and from there, our customer service team would be more than happy to assist you further! They're available to help any day Monday through Friday, and any time between the hours of 9 AM and 6 PM EST! Please also use S-14163569 as a reference number when speaking to one of our team members! Thank you for letting us know about this!

Hello Karen! - We appreciate you taking the time to contact us! We are sorry you were disappointed with your LORNA DOONE SHORTBREAD COOKIES which did not meet expectations because all the cookies were BROKEN/CRUSHED. As always, your satisfaction is important to us. We would like to get this report to our Quality Team. Can you please give us a call at 1- 855-536-6946, or text us at 1-864-581-2463, so we can collect more information? We can be reached Monday through Friday 9 am to 6 pm ET. Please also use S-14865911 when contacting the team! Thanks!