Hi, Smokey! Thank you for bringing this to our attention! We're very sorry to hear about your LORNA DOONE Cookies being broken and crumbly, and we want to make it right—please give us a call at 1-855-536-6946, or send us a text at 1-864-581-2463, and you'll be put in touch with one of our consumer service agents! From there, they'd be more than happy to help you further! They're available to speak with you any day Monday through Friday, and any time between 9 AM and 6 PM EST! Please also refer to your case number, S-14220223, when speaking to one of our agents! Thanks again!

Hi National University! Thank you for reaching out to us about your Lorna Doone Shortbread Cookies, which were NOT RECEIVED DURING DELIVERY as FED EX confirmed delivery. We would be happy to send your comments and experience over to our quality team to ensure that this problem is less likely to occur again. We are happy to hear that as you have bought this product from Sam's Club, they are going to replace your products. If you do not receive your items in a timely manner, we suggest you contact their customer service team. Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to help you! Thanks again!