Hi Sisue! Unfortunately, we are not able to determine what or if you had an issue with our product, BelVita Blueberry Breakfast Biscuits. We apologize for any inconvenience you may have experienced because you gave the product only 3 stars indicating that you were not 100% satisfied. We would like to speak to you. If you want to talk to us, please call us at 855-536-6946. If you want to continue speaking to us online, please contact us on Facebook or text us at 1-864-581-2463. We are available to help you Monday through Friday 9 am to 6 pm ET. Please use S-15161382 when contacting the team! Thanks