Thank you for reaching out to us about your recent purchase of our BELVITA CINNAMON BROWN SUGAR BISCUITS that were DAMAGED DURING DELIVERY due to being packed improperly. We would be happy to send your comments and experience over to our quality team to ensure that this problem is less likely to occur again. However, as you have bought this product from Sam's Club, we suggest you also contact their customer service team. Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to help you! Thanks again!