Hello CL! We are extremely sorry about your experience with your recent purchase of our product, NILLA WAFERS SUPERCARTON COOKIES, where many of the cookies were BROKEN and BURNT which did not meet expectations. As always, your satisfaction is especially important to us. Please contact us at 1-855-536-6946 or text us at 1-864-581-2463. Your case number is S-14529253! We are available, Monday through Friday 9 am to 6 pm ET (Eastern Time), a team member would be delighted to help you further.

Hi - We're so sorry to hear this! In order to better assist you, can you please contact us at 1- 855-536-6946 or text us at 1-864-581-2463. Thanks for bring this to our attention! Please use S-14032896 when contacting the team!

Hello Thelma! We are sorry to hear that your recent purchase of our NILLA WAFERS SUPERCARTON COOKIES was less than desirable where they were BROKEN/CRUSHED. This is a rare and unusual occurrence for us, which makes it more disappointing. Please contact us at 1-855-536-6946 or text us at 1-864-581-2463. Monday through Friday 9 am to 6 pm ET, our team would be happy to help you! Please use S-14456543 when contacting the team!