Hello! We are sorry to hear about your disappointment with your recent purchase of our NILLA WAFER COOKIES, which did not meet expectations because they TASTED STALE. As always, your satisfaction is especially important to us. Please contact us at 1-855-536-6946 or text us at 1-864-581-2463. Your case number is S-14505571! We are available, Monday through Friday 9 am to 6 pm ET (Eastern Time), a team member would be delighted to help you further.

Hello Ellis! We are extremely sorry about your less than desirable experience with our NILLA WAFERS COOKIES where your cookies were BROKEN/CRUSHED, which does not meet expectations. We would like to make this right! We will also report this to our quality team. If you want to speak with us, call 855-536-6946. If you want to continue speaking to us online, please contact us on Facebook or text us at 1-864-581-2463. We are available to help you Monday through Friday 9 am to 6 pm ET. Please use S-14554228 when contacting the team! Thanks!