Hello CL! We are extremely sorry about your experience with your recent purchase of our product, NILLA WAFERS SUPERCARTON COOKIES, where many of the cookies were BROKEN and BURNT which did not meet expectations. As always, your satisfaction is especially important to us. Please contact us at 1-855-536-6946 or text us at 1-864-581-2463. Your case number is S-14529253! We are available, Monday through Friday 9 am to 6 pm ET (Eastern Time), a team member would be delighted to help you further.

Hello Texsehn! We are sorry that your recent purchase of our Nilla Wafers Vanilla Wafer Cookies TASTED BLAND. This is a rare and unusual occurrence for us, which makes it more disappointing. Please contact us at 1-855-536-6946 or text us at 1-864-581-2463. Monday through Friday 9 am to 6 pm ET, our team would be happy to help you! Please use S-14545585 when contacting the team!

Hi - We're so sorry to hear this! In order to better assist you, can you please contact us at 1- 855-536-6946 or text us at 1-864-581-2463. Thanks for bring this to our attention! Please use S-14056896 when contacting the team!