Hi David! Thank you for reaching out to us about your recent purchase of our NILLA WAFERS SUPER CARTON that was (crushed) DAMAGED DURING DELIVERY due to being packed with other heavy items. We would be happy to send your comments and experience over to our quality team to ensure that this problem is less likely to occur again. However, as you have purchased this product from Sam's Club, we suggest you also contact their customer service team. Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to assist you! Thanks again!

Hi - We're so sorry to hear this! In order to better assist you, can you please contact us at 1- 855-536-6946 or text us at 1-864-581-2463. Thanks for bring this to our attention! Please use S-14056896 when contacting the team!

Hello Ellis! We are extremely sorry about your less than desirable experience with our NILLA WAFERS COOKIES where your cookies were BROKEN/CRUSHED, which does not meet expectations. We would like to make this right! We will also report this to our quality team. If you want to speak with us, call 855-536-6946. If you want to continue speaking to us online, please contact us on Facebook or text us at 1-864-581-2463. We are available to help you Monday through Friday 9 am to 6 pm ET. Please use S-14554228 when contacting the team! Thanks!