Hi - We're so sorry to hear this! In order to better assist you, can you please contact us at 1- 855-536-6946 or text us at 1-864-581-2463. Thanks for bring this to our attention! Please use S-14029039 when contacting the team!

Hello Michele! We are sorry to hear about your experience with our Nilla Wafers Vanilla Wafer Cookies where you had an issue with the product QUALITY, which did not meet expectations. As always, your satisfaction is especially important to us. Please feel free to call us at 1-855-536-6946 or text us at 1-864-581-2463, and one of our customer service team members would be more than happy to make this right! Please use S-14551507 when contacting the team! We are available Monday through Friday 9 am to 6 pm ET. Have a delicious day!

Hi Jeff! We are extremely sorry that your recent purchase of our NILLA WAFERS COOKIES did not meet expectations where they were HARD. This is a rare and unusual occurrence for us and makes it more disappointing. Please contact us at 1-855-536-6946 or text us at 1-864-581-2463. Monday through Friday 9 am to 6 pm ET, our team would be happy to help you! Please use S-14529374 when contacting the team!