Hello Michele! We are sorry to hear about your experience with our Nilla Wafers Vanilla Wafer Cookies where you had an issue with the product QUALITY, which did not meet expectations. As always, your satisfaction is especially important to us. Please feel free to call us at 1-855-536-6946 or text us at 1-864-581-2463, and one of our customer service team members would be more than happy to make this right! Please use S-14551507 when contacting the team! We are available Monday through Friday 9 am to 6 pm ET. Have a delicious day!

Hi - We're so sorry to hear this! In order to better assist you, can you please contact us at 1- 855-536-6946 or text us at 1-864-581-2463. Thanks for bring this to our attention! Please use S-14029039 when contacting the team!

Hi! Thank you for letting us know about this—we're sorry our NILLA WAFERS came in such a condition! We want to make this right. Please give us a call at 1-855-536-6946 or send us a text at 1-864-581-2463 to get in touch with one of our customer service agents! They would be more than happy to assist you further! They're available any weekday, and any time between 9 AM and 6 PM EST. Please also use S-14172144 as a reference number when speaking to someone from our team! We hope to hear from you soon!