Thank you for supporting O-Cedar! Happy cleaning ❤️

We're glad our product is making life a little easier for you! Thanks for sharing the O-Cedar love!

Thank you for your loyalty to O-Cedar, we appreciate your support!

Thank you for your loyalty to O-Cedar, we appreciate your support!

We&#39;re sorry to hear that This should help you out!<br /><br />-Hold the red handle in your right hand - grey in left.<br /><br />-Extend halfway (not fully) turn red handle away from you to lock.<br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock.<br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

We&#39;re genuinely sorry to hear about your experience. We appreciate your honesty and are dedicated to improving. Can you please reach out to our amazing customer support by filling out a inquiry at ocedar.com/contact-page

Once fully extended your handle should be 48 inches, and you should see 3 different sections (one red and two gray metal tubes). If you are not seeing all sections, it is likely “section 3” attached to the gray Thread Plug that is not extending. Please remove the red triangle base by unscrewing the connect from the handle. Then try twisting the grey thread plug at the very bottom of the handle while holding firmly onto section 2 with the opposite hand. We hope this helps! If you need further assistance, please reach out at https://ocedar.com/contact-page ❤️

Thank you for your review, be assured it will be shared and thank you for supporting O-Cedar!

Thank you for your kind words! We’re thrilled to hear that our product has made your cleaning routine easier and more efficient. Happy cleaning!