We're sorry to hear this. To best assist you please reach out to our consumer support team for assistance at https://www.ocedar.com/contact-page

We’re so glad to hear you’re enjoying your O-Cedar product! Your satisfaction is our top priority, and we appreciate your feedback.

Thank you for your review, be assured it will be shared with our team and thank you for supporting O-Cedar!

Love to hear we help make your cleaning easier! Thank you for sharing with us! ❤️

We're glad our product is making life a little easier for you! Thanks for sharing the O-Cedar love!

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

Thank you for sharing the O-Cedar love Rhonda!

Wow thanks for sharing and thank you for your loyalty to O-Cedar!

Your thoughts are appreciated Juanita! Thank you for supporting O-Cedar!

Thank you for choosing O-Cedar as your clean choice!