Hi Pamela, your feedback is important to us, and we’d like to understand more about your experience. Please contact us on our website so we can address your concerns, we appreciate it!

Thank you for supporting O-Cedar! Happy cleaning❤️

Hi Nicole! If you ever have an issue with an O-Cedar product, to best assist you please reach out to our consumer support team for assistance at https://www.ocedar.com/contact-page

Thank you for your review!

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

Thank you for your review, it will be shared with our team and thank you for supporting O-Cedar!

We love that you love your EasyWring mop! Thanks for the shout out and for choosing O-Cedar!

We appreciate you letting us know about this issue. Please reach out to our website contact form and our Customer Care Team will be happy address the concern and provide a resolution for you, thanks!

Thank you Larry for taking the time to leave us with such a wonderful review! Happy cleaning!

❤️thank you!