Thank you, we love to hear our products are appreciated!

Once fully extended your handle should be 48 inches, and you should see 3 different sections (one red and two gray metal tubes). If you are not seeing all sections, it is likely “section 3” attached to the gray Thread Plug that is not extending. Please remove the red triangle base by unscrewing the connect from the handle. Then try twisting the grey thread plug at the very bottom of the handle while holding firmly onto section 2 with the opposite hand. We have some great videos online as well to better show this! We hope this helps! If you need further assistance, please reach out at https://ocedar.com/contact-page ❤️

We love to hear that Brandy! Thank you for sharing the love.

Thank you for the review, we appreciate you! 😊 Thank you for choosing O-Cedar!

Thank you for that 5 star review Lynette! Happy cleaning!

Thank you for your loyalty to O-Cedar, we appreciate your support!

Thank you for the review, please check out our website blog page and Use and Care section for some amazing resources and additional information :)

It's wonderful to know our product exceeded your expectations. Thanks for sharing your experience!

Hi Tyra, thank you for your feedback. This should not have happened.. If not done yet, please send us a message at https://ocedar.com/contact-page. We would like to assist you with your concern and help provide a resolution for you, thank you!

Thank you for supporting O-Cedar! Happy cleaning ❤️