We’re so sorry! We're not happy unless you are, and we'd like to hear more about your experience. Please reach out to us at ocedar.com/contact-page for further assistance

That is a pleasure to hear! Making cleaning easy yet effective is our goal. And what better to pass along healthy habits. Thanks for sharing.

Your feedback made our day! We’re delighted to hear that our product is meeting your expectations and making cleaning a breeze. Thank you for choosing O-Cedar!

Hi Jennie, thanks for your amazing review!

Thank you for choosing O-Cedar. We appreciate you!

We're sorry to hear that This should help you out! -Hold the red handle in your right hand - grey in left. Extend and collapse 5 complete cycles. Then please extend halfway (not fully) turn red handle away from you to lock. -Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page